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Location:
250 Hamilton Avenue
Palo Alto CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Customer Service

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: 650-617-3142

Hours:
Mon-Thu 7:30 - 5:30 pm
Fri 8-5 pm

E-mail: UtilitiesCustomerService@cityofpaloalto.org
My Utilities Account Login
To Register or Login to your Utilities Account
( Visit My Utilities Account )
[more]
Gas Leak Surveyors Reviewing Gas Mains and Service Points.
Utilities conducts its annual review of natural gas service points and mains now through December 2008.
[more]
Gas Leak Survey for 2008
Utilities' conducts its annual gas leak detection survey.
[more]
Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.
( pv forms and downloads )
[more]

Utilities Contacts
View contact information, address info, or order a Utilities emergency contact refrigerator magnet.
[more]
About My Utilities Account
Web-based Internet access to your Utilities account.
( utilities faq )
[more]
Gas Meter Removal
Customers with natural gas meters who do not use the service may request a meter removal.
[more]
Utility Rate Schedules and Service Fees Effective July 1, 2008
New utility rates for electricity, natural gas, water, refuse, storm drains, and connection fees
( Visit the utility home page )
[more]
Utilities Customer Meter Reading Form
Take your own meter reading and send it to us
( go to the form )
[more]
Home Energy Analysis
Use this online energy analysis tool to identify the best way to save energy in your home.
( Home Energy Analysis )
[more]
Utilities Rules and Regulations
Here is a listing of the current rules and regulations for City of Palo Alto Utilities (CPAU) customers.
( visit Utilities Publications )
[more]
PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]
Automatic Bank Draft Program
Fast, convenient, and simple!
Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
( utilities forms and downloads )
[more]
Natural Gas Fixed-term Rate Indications
Available rates for natural gas fixed-term rate options
[more]
Questions about a green building project? Ask An Expert!
Ask an Expert is a free hotline service providing customized responses to a variety of green building questions from building professionals and the general public.
( visit the development center home page )
[more]
Furnace Replacement
A standard building permit is used for furnace replacement
( visit the development center )
[more]
Utility Safety Information
Find out how to safely respond to common household situations and potential electric, natural gas, water, and sewer emergencies.
( visit Utilities Publications )
[more]
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