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Am I eligible for financial assistance with my utility bills?
Can someone please tell me about the City of Palo Alto's Solar energy policy?
How can I conserve energy?
How will I be notified about rolling blackouts?
I believe my utility bill is wrong, who should I contact?
I have a complaint about my gas, electric, and or water bill, who may I contact?
I have a complaint about my gas, electric, and or water service, who may I contact?
I haven’t received my utility bill this month, what should I do?
I want to report bad tasting/looking water, who should I contact?
My electricity and gas are about to be cut off and I need help, who should I contact?
Who do I contact to report a gas leak?
Who should I contact to get more information about the Home Energy Assistance Program (HEAP)?
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Am I eligible for financial assistance with my utility bills?
For more information about financial assistance with your utility bill, please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org
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Can someone please tell me about the City of Palo Alto's Solar energy policy?
If you would like information about the City of Palo Alto's Solar Energy Policy, please contact Utility Marketing Services at 650-329-2241.
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How can I conserve energy?
If you would like tips on how to conserve energy, please contact Utility Marketing Services at 650-329-2241.
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How will I be notified about rolling blackouts?
Please contact Electric Operations at 650-496-6914.
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I believe my utility bill is wrong, who should I contact?
If you feel that your utility bill is incorrect please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org
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I have a complaint about my gas, electric, and or water bill, who may I contact?
If you have a complaint regarding your utility bill please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
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I have a complaint about my gas, electric, and or water service, who may I contact?
If you have a complaint regarding your utility service please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
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I haven’t received my utility bill this month, what should I do?
If you haven't received your utility bill please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org
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I want to report bad tasting/looking water, who should I contact?
If your water tastes or looks bad please contact Water Operations at 650-496-6982.
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My electricity and gas are about to be cut off and I need help, who should I contact?
Please contact our customer service center to establish a payment schedule:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org
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Who do I contact to report a gas leak?
Please call our Emergency Dispatch 24/7 at 650-329-2579.
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Who should I contact to get more information about the Home Energy Assistance Program (HEAP)?
If you would like more information about HEAP please contact Utility Marketing Services at 650-329-2241.
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