City of Palo Alto Homepage
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Contact Us
Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-329-2154
Hours:
Mon-Thu 7:30-5:30pm
Fri 8-5pm (Closed Alt Fri.)
Residential Customer Rebates and Programs

To perform your own Home Energy Analysis please click here.
SMART Energy Rebate Program
The Palo Alto residential SMART ENERGY PROGRAM offers rebates for energy efficient items.
( smart energy rebate program forms and downloads )
[more]
Water Saving Tips
Over 50% of your summer water use occurs outdoors in your landscape. Here's how to reduce your water bill.
[more]
Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.
( pv forms and downloads )
[more]

Rate Assistance Program (RAP)
The City of Palo Alto Utilities offers a 20 percent discount to provide financial relief to residents who meet special medical or financial qualifications. Call the Customer Service Center at (650) 329-2333 for additional assistance or send us an email to request an application form.
[more]
Water Conservation Programs - Residential
Conservation Programs for our Residential Customers.
( visit the utilities rebates and programs page )
[more]
PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]
Utility Rate Schedules and Service Fees Effective July 1, 2008
New utility rates for electricity, natural gas, water, refuse, storm drains, and connection fees
( Visit the utility home page )
[more]
Compact Fluorescent Lights and Mercury
Frequently Asked Questions about CFLs, their mercury content, and how to dispose of the bulbs.
[more]
Home Energy Analysis
Use this online energy analysis tool to identify the best way to save energy in your home.
( Home Energy Analysis )
[more]
Refrigerator Recycling Program
Let us pay you $35 to remove your older running refrigerator, taking this high energy user out of service permanently.
[more]
Automatic Bank Draft Program
Fast, convenient, and simple!
Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
( utilities forms and downloads )
[more]
Utilities Water Conservation Program
Top 10 Ways to Conserve Water in your Landscape
[more]
Furnace Replacement
A standard building permit is used for furnace replacement
( visit the development center )
[more]
Utility Safety Information
Find out how to safely respond to common household situations and potential electric, natural gas, water, and sewer emergencies.
( visit Utilities Publications )
[more]
Utilities Contacts
View contact information, address info, or order a Utilities emergency contact refrigerator magnet.
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