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Location:
1007 Elwell Court
Palo Alto CA 94303
Telephone:
Hours:
Utilities Engineering Office
1007 Elwell Ct.
Palo Alto, CA 94303
Electric
Phone: 650-566-4500
Water, Gas, Wastewater
Phone: 650-566-4501
Fax: 650-566-4536
Hours: Mon-Fri 7:00-3:30pm

Utilities Operations Office
Municipal Service Center
3201 East Bayshore Rd.
Palo Alto, CA 94303
Electric
Phone: 650-496-6934
Fax: 650-493-8427
Water, Gas, Wastewater 
Phone: 650-496-6982
Fax: 650-496-6924
Hours: Mon-Fri 7:00-3:30pm

Utilities Engineering & Operations

Electric

Water

Natural Gas

Wastewater

Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments. The capital improvement plans include: performing system refurbishment, plans for connecting new customers, and preparing specifications and standards for utility equipment and construction. Customers would contact this division for information on:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Electric & Water-Gas-Wastewater Operations - is responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater distribution systems. Customers would contact this division for information on:

  • Electric, water, gas, and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division.

News Updates New Construction
If you need a new Electric, Water, Gas or Wastewater service or meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here for information.

Utilities Publications

Utility Service Application Forms & Guidelines
Utility Service Application Forms & Guidelines links

[more]

FAQs for Utility Services Applications
FAQs for Utility Services Applications
[more]

Water, Gas & Wastewater Utility Standards
Water, Gas & Wastewater (WGW) Utility Standards
[more]

General Water, Gas & Wastewater Standard Details
General Water, Gas & Wastewater (WGW) Standard Details
[more]

FAQs for Construction of Capital Improvement Projects
FAQs for Construction of Capital Improvement Projects
[more]

FAQs for Electric Utility
FAQs for Electric Utility
[more]

FAQs for Water Utility
FAQs for Water Utility
[more]

FAQs for Utility Service Interruption
FAQs for Utility Service Interruption
[more]

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