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Location:
1007 Elwell Court
Palo Alto CA 94303
Telephone:
Hours:
Utilities Engineering Office
1007 Elwell Ct.
Palo Alto, CA 94303
Electric
Phone: 650-566-4500
Water, Gas, Wastewater
Phone: 650-566-4501
Fax: 650-566-4536
Hours: Mon-Fri 7:00-3:30pm

Utilities Operations Office
Municipal Service Center
3201 East Bayshore Rd.
Palo Alto, CA 94303
Electric
Phone: 650-496-6934
Fax: 650-493-8427
Water, Gas, Wastewater 
Phone: 650-496-6982
Fax: 650-496-6924
Hours: Mon-Fri 7:00-3:30pm

Whom to Call List

Communications

(After Hour Calls)

Emergency Calls – 24 Hours

Administration

Public Works/Utilities

In-House Emergency

329-2535

329-2579

329-2345/911

Electric Service

Clearing Lines

Emergency

Power Lines

Magnetic Field Concerns

Power Outage

Scheduled Overhead Outages

Scheduled Underground Outages

Temporary Service

Turning On/Off

Underground Inspection

Underground Conversion Projects

New requests/Upgrades

Voltage Complaints

PW Operations

Dispatch – Electric

Dispatch – Electric

Utilities Engineering

Dispatch – Electric

Electric Operations

Electric Operations

Utilities Engineering

Utilities Customer Service

Utilities Electric Inspector

Utilities Engineering

Utilities Engineering

Dispatch – Electric

Utilities Engineering

496-6974

496-6914

496-6914

566-4502

496-6914

496-6933

496-6936

566-4502

329-2161

496-6965/6977

566-4502

566-4502

496-6914

566-4502

Street Lights & Traffic Signals

Traffic Signals Outages/Repairs

Traffic Signals Outages After Hours

Traffic Signals Determination

Street Lights Outages/Repairs

Street Lights Outages After Hours

Street Lights Determination

El Camino Real

El Camino Real After Hours

Page Mill/Oregon/Foothill Expressway

     

Trees Blocking

Underpasses

Utilities Electric Operations

Dispatch – Electric

Transportation

Utilities Electric Operations

Dispatch – Electric

Utilities Engineering

 CalTrans

CalTrans

Santa Clara County

Santa Clara County After Hours

Utilities Electric Operations

Electric Operations

496-6991

496-6916

329-2575

496-6991

496-6916

566-4502

415-330-6500

510-286-6356/59

408-299-3604

408-299-2507

496-6954

496-6936

Gas

Main Breaks/service leaks

Use Complaints

Business/Billing

Turn On/Off

Installation of lines/repairs

New Service/Upgrades

Capital Improvement Projects

Meters

Service disconnection

Communications

Utilities

Utilities Customer Service

Utilities Customer Service

Utilities, WGW Operations

Utilities Engineering

Utilities Engineering

Utilities, WGW Operations

Utilities, WGW Operations

329-2579

329-2139

329-2161

329-2161

496-6982

566-4503

566-4501

496-6972

496-6907

Inspector, City

Public Works

Utilities

Utilities

Engineering

Water, Gas & Wastewater

Electric

496-6929

566-4503

496-6965/6977

Sewer Collection

Backups/Clean Outs

New Connections/Engineering

Capital Improvement Projects

Installations/Maintenance

Operations Manager

Manhole Cover Rattles

Major Problems

Rates

Repair/Inspection

Septic Tank Waste

Sewage Treatment

Sewer Use Ordinance, Grease

Sewer Use Ordinance (Silver)

Sunken Clean Outs

Communications

Utilities Engineering

Utilities Engineering

Utilities WGW Operations

Utilities WGW Operations

Utilities WGW Operations

Utilities WGW Operations

Utilities Customer Service

Utilities WGW Operations

PW Water Quality Control

PW Water Quality Control

PW Water Quality Control

PW Water Quality Control

Utilities WGW Operations

 

329-2579

566-4503

566-4503

496-6982

496-6932

496-6917

496-6982

329-2161

496-6982

329-2287

329-2471

329-2285

329-2514

496-6917

 

USA (Underground Service Alert)

- Markings

USA (Underground Service Alert)

WGW & Electric Operations

800-227-2600

496-6964

Water

Main Breaks

Use Complaints

Business/Billing

Turn On/Off

Backflow Preventer Assemblies

Capital Improvement Projects

Installation of lines

Hydrant Flushing

Meters/Vaults & Covers

Reclaimed

Recording of Rainfall

Transmission

Water – Safe Drinking Water Hotline

Water Quality and Pressure

Well Water

Communications

Utilities

Utilities Customer Service

Utilities Customer Service

Utilities, WGW Operations

Utilities, WGW Engineering

Utilities, WGW Operations

Utilities, WGW Operations

Utilities, WGW Operations

PW, Water Quality Control

Fire Department

Utilities, WGW Operations

Utilities, WGW Operations

Utilities, WGW Operations

Utilities, WGW Engineering

329-2579

329-2139

329-2161

329-2161

496-6960

566-4501

496-6960

496-6960

496-6960

329-2598

329-2435

496-6967

496-6967

496-6967

566-4501

During a Major Utility Project

Posting of "NO PARKING" Signs

Property Damage

Project Scheduling

Noise Complaint

Dust/ Dirt Control Complaint

Material/ Equipment Storage

Cloudy Water

Service Interruption

Pavement Graffiti/ USA Marking Removal

Plate Noise

Barricades

Poles Not Removed

Uneven Pavement

Broken Driveway/ Sidewalk

Damage Street Trees

Electric Underground Conversion Projects

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Police Department, Non Emergency

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Electric Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Engineering

Utilities, Electric Engineering

566-4500/4501

566-4500/4501

566-4500/4501

329-2413

566-4500/4501

566-4500/4501

566-4500/4501

566-4500/4501

566-4500/4501

566-4500/4501

566-4500/4501

566-4501

566-4500/4501

566-4500/4501

566-4500/4501

566-4501

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